Rubric for Assessing ICT Vision, Plan, Policies and Standards in Malaysian Higher Education

The paper proposes a rubric for assessing the ICT vision, plan, policies and standards in Malaysian higher education institutions. Based on a selection of twelve survey questionnaires and rubrics that are used to assess ICT implementation, the paper identifies sixteen performance indicators. ICT vision is assessed based on who drives the vision, its focus and the level of awareness and understanding by the campus community. The indicators for ICT plan include the scope of plan, participation in plan development, level of detail, funding for plan and multi-year planning. ICT policies and standards cover the scope, characteristic, participation in the development, level of development and implementation, awareness and understanding by the campus community and how they are reviewed. The paper then uses these indicators to describe the characteristics of three case higher education institutions representing low, moderate and high level of ICT implementation

A mobile knowledge management system architecture in higher education institution

This paper proposes systems architecture for a mobile knowledge management system (KMS).The architecture is based on a review of system architectures of several mobile-based applications. The architecture is designed to be appropriate to the context of an IHL

Persepsi kualiti servis sistem maklumat di IPTA: Kajian kes Universiti Teknologi Malaysia

Servis sistem maklumat (SSM) merupakan satu elemen yang penting dalam menjayakan sistem maklumat (SM) di organisasi. Kualiti servis menjadi tumpuan pengurusan sistem maklumat bagi sesebuah organisasi, di samping kualiti teknikal dan kualiti maklumat. SSM mempengaruhi keberkesanan sistem maklumat dan seterusnya mempengaruhi produktiviti individu dan organisasi. Rantaian nilai ini sangat diutamakan untuk mencapai produktiviti yang optima. Semakin besar peranan yang dimainkan oleh sistem maklumat, semakin penting peranan yang dipikul oleh SSM. Pengurusan kualiti servis amat dititikberatkan dalam menguruskan SM bagi memastikan pengguna dapat memanfaatkan SM sepenuhnya. Adalah mustahak bagi pengurus SM untuk memahami ciri-ciri kualiti yang diharapkan oleh pengguna dari SSM tersebut. SSM ditakrif sebagai aktiviti yang menyokong dan memudahkan pengguna dalam mengeksploitasikan SM di dalam organisasi. SSM merangkumi penyediaan prasarana Teknologi Maklumat (TM) dan perkhidmatan yang menyokong pengguna untuk menggunakan prasarana tersebut. Seperti servis lain, SSM melibatkan interaksi antara pelanggan dan pembekal servis. Namun begitu bagi kes SSM, servis mungkin dibekalkan oleh staf yang mewakili unit pembekal servis atau diperolehi terus daripada prasarana TM. Antara SSM adalah seperti penggunaan sistem maklumat berkomputer (SMB), pembangunan SMB, penggunaan sistem e-mel, khidmat perundingan, penyenggaraan dan baik pulih komputer peribadi serta latihan/ kursus TM. Artikel ini membentangkan hasil kajian kes yang telah dikendalikan di kampus induk Universiti Teknologi Malaysia. Perbandingan tanggapan kualiti servis dari perspektif pelanggan dan pembekal SSM akan dibincangkan. Pengenalpastian ciri-ciri kualiti SSM boleh membantu pengurusan SM untuk memahami keperluan pelanggannya dan membuat penambahbaikan berdasarkan maklum balas yang diperolehi

A multiple perspectives review of knowledge management literature

This paper reviews articles on knowledge management (KM) research published in journals within the disciplines of Information Systems (IS), Computer Science (CS), Information Technology (IT), Business & Management, and Sociology.Multiple Perspectives Theory (Mitroff and Linstone, 1993) was used as a theoretical framework to classify KM research into three perspectives, namely technical, organizational and personal perspectives.The multiple perspective classification of KM research is then used to analyze articles which discuss research issues related to KM.The review found that the most dominant perspective adopted mainly by researchers is the organizational (O) perspective.The O perspective is adopted mainly by researchers within the social science, and business & management disciplines.KM articles within the O perspective mainly discuss the organization’s capability to manage knowledge as a resource for competitive advantage.The technical (T) perspective of KM research is mainly adopted by researchers within the CS, IT, and IS disciplines. The T perspective of KM research discusses the technology that can be used to support KM process in an organization. Very few articles approach KM from a personal (P) perspective, which discusses attitudes and behavior of KM stakeholders

Differentiating KMS Strategy from Business Strategy, KM Strategy and IS/IT Strategy

The era of the new millennium has witnessed a wide range of the revolutionized technology that affects our lives and the way an organization is conducted. The contemporary business sectors start to recognize the potential use of knowledge management in the new organizational processes. As a result, increasing numbers of organizations pay attention to the creative value of leveraging knowledge as one of their potential assets. Therefore, organizations start to focus on knowledge as one of the important elements in competitive advantage that needs to be utilized efficiently and effectively. They have shown a great attention of knowledge management in their business strategy incorporated with technology. The role of technological tools and applications is essential in supporting and enhancing knowledge management strategy. There has been a transition from traditional information system to new a concept of knowledge management system employed by organization to sustain competitive advantage in dynamic and unstable environment. Further, to shift the paradigm of knowledge management systems concept from business sectors, this study focused on the KMS applications and tools particularly in Institutions of Higher Education (IHE) environment. The purpose of this study is to (a) identify the relationship of business strategy, knowledge management (KM) Strategy, knowledge management systems (KMS) strategy, information system (IS) strategy and information technology (IT) strategy, particularly in the context of IHE, (b) describe those strategies and their relationship based on the context of IHE. This will provide guidance and effective methods for formulating the KMS strategy with the aim to align it with business strategies and ensuring success of its implementation

Knowledge audit portal for higher learning institution

Knowledge Audit is one of the activities that should be conducted prior to development of a Knowledge Management System in an organization. Knowledge audit facilitates identification of the various forms of knowledge that are required by stakeholders of a Knowledge Management System. However, despite its importance, few KMS developers perform knowledge audit.Thus, the main objective of this study is to develop a portal prototype that serves as a KMS as well as a knowledge auditor.The portal is developed specifically for academic staff and students in a public institute of higher learning.This study is initiated with a questionnaire that is used to identify explicit knowledge required by an academic community.The responses are used to develop the prototype Knowledge Audit Portal.This prototype was designed using Rational Rose 2000, Macromedia Dreamweaver MX(for interface development) and Active Server Pages (ASP) technology(used for prototype coding).The portal demonstrates how knowledge required by a community of academic staff and student can be identified as the community uses a basic portal